Shipping & Returns

What is your return and exchange policy?

We have a 90-day 100% satisfaction guaranteed return policy. Simply return your item(s) in its original packaging and we will refund your total amount.

Before return: Please contact us to get shipping label before return. We will cover the cost of return shipping.

 +1 (800) 315-9607

U. S. Customers: You have 4 options when making a return:

Refund: Receive a refund back to your original payment method when you ship your item back. Returns must be processed within 90 days from the date your order was received to be eligible for a refund.

Partial Refund: You may be able to receive a partial refund for the following products:

Any item that is returned after 90 days from delivery.

Exchange: Steinbrücke will replace damaged or defective items. If you need to exchange your item for the same product, contact us via: Email/Phone or Facebook.

Other situation: If you want to make a return and it is past the 90-day delivery date,please contact us via Email/Phone or Facebook. We will provide you with a satisfaction solution.

How do I return my product?

Send an email to
 or call +1 (800) 315-9607

Return your item(s) to:

Steinbrücke US LLC

5448 Apex Peakeay 197

Apex, NC 27502

+1 (800) 315-9607

Return shipping cost: We will cover the cost of return shipping.Please contact us to get shipping label and details.

Do you ship to APO/FPO addresses or international addresses?

We’re unable to ship to Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico at this time. We’re only able to ship within the continental USA.For Canada and UK, we ask you to send message to us.

For more information, please visit our Frequently Asked Questions.